Dentsy is the AI-powered phone system that handles your calls, then reports on and analyses every conversation to improve efficiency, productivity and customer satisfaction. It’s the smart way to extract more value from every call using a single platform.
Now is the time to join the thousands of businesses already doing more with Dentsy if you’re one of the following…
You’re operating a dental practice
Dentsy is built for the busy dental practice, and there are more than 12,000 in the UK. All face a similar challenge. Dental clinics are under growing pressure to book more appointments with fewer resources while responding quickly to patients, including outside normal working hours.
You don’t have a formal system in place for coaching and monitoring your team
Without a formal monitoring system, gaps in performance and missed opportunities can easily go unnoticed. Customers aren’t always aware of what treatment options and plans are available, and staff can miss key details in their case history.
Dentsy analyses every call to identify the trends in customer demand, clinic delivery, and conversion rates. See where your Treatment Care Coordinators (TCOs) need help, and identify the top-performing receptionists who can make the most of your high-value opportunities.
Your review score is below the industry average
Standards are high across the dental practice sector, with an average customer rating of 4.5 / 5. That means there’s little leeway for performance to drop. If your customers can’t complete their task, or even get through to a TCO the first time, they will not only go to a rival clinic, but also share their negative experience with a wider audience.
You’re still updating customer records manually
From treatment options and customer details to call reports, complaints, and urgent requests, dental practices have a mountain of administrative paperwork to manage. Keeping it up to date is a challenge enough. Catching the errors that inevitably slip through can seem impossible.
Dentsy takes care of the whole process seamlessly. Data from every call is recorded, transcribed, contextualised, and summarised without the need for manual input. So when you do need the right information, it’s ready to refer to in real time.
You don’t have a full-time receptionist
The average dental practice in the UK has 3 to 6 employees, but a full-time receptionist by no means guaranteed. That leaves the task of answering incoming calls and updating patient records to staff who should be with customers.
You’re missing calls
Some studies have found that busy dental agencies may be missing as many as 30% of incoming calls during the day. That’s a poor experience for the customer, and an astonishing amount of lost revenue for the practice over the year.
With Dentsy, your practice never misses a single call. You can either pass your call overflows from busy staff to the AI receptionist, or assign all incoming calls to automated call handling. Either way, callers can have a natural, conversational experience and get the help they need.
You’re already using one of the following platforms
For dental practices using the following PMS platforms, Dentsy integrates seamlessly with the dashboard you’re already using every day, with minimal set-up required and full ongoing support.
What are the benefits of Dentsy for dental practices?
Dentsy combines an AI receptionist with call management and analytics tools designed specifically for busy dental practices.
- Instant caller and treatment insights via an on-screen pop-up
- AI call summaries, transcription and sentiment analysis
- A performance dashboard covering calls, conversions and revenue by receptionist
Ready for Dentsy?
Find out more about the full list of features offered by Dentsy and see how other dental practices are already getting more done every day.