With dental practices under pressure to work faster and smarter, Dentsy’s AI-powered phone system responds with a platform geared towards efficiency and patient satisfaction.
Faced with rising demand for services and shrinking capacity in terms of staff and resources, the UK’s 12,000+ dental practices find themselves stretched to deliver the same high level of focused care that patients demand.
Yet many lack the systems capable of simply maintaining the same standards, let alone upgrading to a higher tier. As if administrative understaffing across the sector wasn’t enough of a challenge, it’s still surprisingly common to find Post-it notes, handwritten reminders, and paper-based appointment booking and patient record systems in use, all of which can add complexity and extra steps to processes.
There is a solution. Artificial intelligence (AI) has the potential not only to relieve the administrative burden on the dental sector, but also to unlock new opportunities. Encouragingly, the British Dental Association reports that 78% of UK dental practices now use at least one AI-powered solution,
With innovative platforms such as Dentsy, dental practices can deliver an outstanding patient experience and a more efficient process that drives business productivity.
The rise of AI in the dental sector
It’s important to make the distinction between AI as an administrative tool, which dental practices have been quick to embrace, and AI as part of the clinical workflow, a feature that around 60% of dental professionals have less interest in exploring, according to a recent industry report. The British Dental Association warns that AI must support, not replace, clinical judgment.
On the administrative side of the business, however, AI can replicate the same successes seen in other sectors, such as estate agencies, recruitment and veterinary practices. By using automated phone systems that integrate seamlessly with the clinic’s Practice Management Software (PMS), dentist surgeries can unlock hidden growth and enhance patient satisfaction.
How Dentsy helps dental practices
Dentsy is an innovative, AI-supported platform that answers calls, collects data, provides insight, books appointments, takes payments, and ensures that both dentists and patients have the right information when they need it.
Dentsy goes further than many of the other platforms on the market with a human-team performance layer that can analyse calls to assist with coaching.
AI Phone System
Where patient records and customer call note-taking are concerned, there’s no leeway for confusion, inconsistency, or error. Dentsy provides peace of mind throughout the practice by inputting and synchronising call data directly into the PMS.
The benefits are visible before the call even begins.
Before the call
Dentsy recognises the incoming number by caller ID and pulls up the customer’s details on a quick-reference pop-up, or tags the caller as a new patient. This allows the receptionist to begin the conversation at the right place in the patient’s treatment plan, to better assist them in taking the next step.
During the call
Dentsy records the call, transcribes and summarises the content, and extracts important details and saves them directly to the PMS.
After the call
Instead of a busy receptionist having to update handwritten notes into the system, with the potential to introduce errors, Denty’s automated AI phone system updates records automatically with a call transcript, summary and even sentiment analysis for smoother tracking and follow-up. Calls can even be monitored and assessed for service delivery, allowing administrators to provide coaching based on performance.
AI Receptionist
Dentsy’s AI Phone System integrates with your Practice Management Software (PMS) to show caller context, automate call notes, and turn every conversation into actionable insight.
For many callers, the AI identity of the agent is impossible to distinguish. The agent listens patiently, processes the request, and responds logically and accurately in a human tone and cadence.
- Every call answered in seconds 24/7. No call queue or hold music
- Reduces admin by taking notes during the call
- Provides a consistent, clear customer experience
- Accelerates the conversation by sharing essential data on a screen pop-up
Each interaction goes beyond a standard call. Behind the scenes, the agent can transcribe, store, summarise and analyse the entire conversation – even to the point of evaluating the sentiment – and trigger secondary actions that integrate with the PMS.
- Taking payments
- Booking appointments
- Responding to common queries
What does Dentsy do?
Artificial intelligence sounds complicated, but Dentsy serves a very simple, straightforward purpose. It’s the platform that gives your receptionists back their time, so that they can better focus on the in-practice experience.
Dentsy removes repetitive manual tasks, uncertainty, errors and cost from the administrative burden, and sets up a reliable, secure system for recording the essential data from every call.
Dentsy integrates with your system
6 reasons to love Dentsy
1. More bookings. Smarter triage between inquiries that can be handled over the phone, and cases that need an in-practice appointment.
2. More opportunities. Every call is answered, even out-of-hours emergencies. While few dental practices in the UK struggle to fill their calendar, Dentsy can help reduce no-shows and prioritise high-value or important bookings.
3. More time on patients. Dentsy significantly reduces the minutes each day spent updating records that accumulate into hours over the course of the month.
4. Better team performance. Performance dashboards let you visualise how your team handles every call. Improving consistency will enhance the average rating of your practice visible to new customers.
5. Smarter decision making. Easier identification of the areas where your clinic can improve, extend or adapt services to meet patient demand, or enhance patient satisfaction.
6. More professional care. Dentsy helps reduce some of the frustration and anxiety patients experience when booking their appointment or attending a dental visit. With their notes visible to the receptionist before the call starts, patients feel heard, valued, and cared for.
Want to know more about Dentsy?
Click below to see the full list of features, how it works, and where it’s making a difference in the dental industry.