When you’re running a busy dental reception, you’ve got a never-ending list of people to call during the day. Patients checking in after an extraction or implant placement, patients due a recall or hygiene reminder, new patient registrations, treatment plan follow-ups, labs and referral practices, and missed calls or voicemails.
That task doesn’t get any easier when you have to scroll through your practice management system (PMS) each time to jot down the number. And few things beat the frustration of landing on the wrong number and realising the ‘one’ was a ‘seven’, or it was Mrs Philips (scale and polish on Thursday), not Mr Phillips (awaiting his implant consultation).
Dentsy’s AI Phone System solves the problem in a single click with Click-to-Dial calling, allowing you to call out directly from the patient record. No dialling required.
What is Click-to-Dial Calling?
Every patient number you have stored in the PMS, landline or mobile, can be called directly from the dashboard. Just click the button.
How does Click-to-Dial Calling work?
Dentsy connects with your PMS, whether that’s Dentally or Semble, so the number for every patient is already there. Instead of switching between screen and keypad, you can dial directly from the call icon next to the patient’s record. For incoming calls, it even displays quick-reference details, including upcoming appointments and call history, on the Smart Caller Pop-Up.
What are the benefits of Click-to-Dial Calling?
Make light work of a long call list by working from a single dashboard view. You’re saving seconds on every call, which can add up to hours over the course of a week.
It’s practically hands-free calling. Instead of reaching for a pen, notepad and keypad, you can dial in one click and talk on your headset.
With no digits to dial or numbers to read, you remove the risk of misdialling. If it’s the right number in your PMS, you’re getting through to the right person every time.
Tackle your missed call list with a purpose. Line busy? Onto the next. Dentsy updates the status of each callback task automatically, so you don’t have to keep track of who’s waiting, even when you’ve been busy reassuring a nervous patient at the front desk.
Save time across teams. If you take a call that needs follow-up by a dentist, hygienist or treatment coordinator, Dentsy creates a next step, tags your colleague, and gives them the number to call and the button to do it.
Dial or No Dial? It’s your call
We built the features dental practices asked for when designing the Dentsy AI Phone System. But it’s the practices using Dentsy who drive innovation every time they find a new way to use each feature. That’s why we’re always updating existing features and launching new ones.
Tell us what you’d like to see next, and help shape what we build.
Want to see Click-to-Dial Calling and similar features in action?
